General Terms and Conditions of Sale by Teritoria
1 / GENERAL TERMS AND CONDITIONS OF SALE FOR THE GIFT SHOP
These General Terms and Conditions govern the relationship between TERITORIA VOYAGES, a limited liability company with a share capital of €257,700.00, registered office at Bords de Seine 1 | 3 Esplanade du Foncet – 92441 Issy les Moulineaux, registered under number 422 044 693 RCS Nanterre (‘TERITORIA VOYAGES’), and any person acquiring a Gift Box or Gift Card (the ‘Customer‘) intended for use by themselves or a third party (the ‘Recipient‘).
They specify the conditions applicable to the sale and use of Gift Boxes and Gift Cards.
Any order for a Gift Box and Gift Card, regardless of the terms, implies full and unconditional acceptance of these General Terms and Conditions of Sale and Use, which the Customer expressly acknowledges and accepts. The Customer undertakes to ensure that the Recipient complies with the provisions of these General Terms and Conditions of Sale and Use, particularly regarding the use of Gift Boxes and Gift Cards
1. Description of Gift Boxes and Gift Cards
TERITORIA VOYAGES is part of the MAJORIAN Group, alongside the company TERITORIA, which operates, under the ‘Teritoria’ brand, a network (the ‘Teritoria Network‘) of independent hotel and restaurant operators (the ‘Establishments‘).
TERITORIA VOYAGES markets Gift Boxes and Gift Cards, allowing their Recipients to enjoy services provided by the Establishments of the Teritoria Network, as described below.
1.1 Description of Gift Boxes
TERITORIA VOYAGES offers operators of Establishments within the Teritoria Network the opportunity to participate in offers of accommodation, dining, and related activities, grouped by themes and intended to be provided at a fixed price (the ‘Gift Boxes‘).
The Gift Boxes primarily entitle recipients to accommodation and/or dining services provided by the Establishments of the Teritoria Network participating in each offer (the ‘Participating Establishments‘).
Gift Boxes are materialized by a voucher identified by a unique 9-character number starting with NV followed by 7 digits and/or letters, a detailed description of the services to be provided at the Participating Establishments concerned on the date of issuance of the relevant Gift Boxes, and these General Terms and Conditions of Sale and Use. These elements are presented, at the choice of the Customer, either on a physical support sent by postal mail (‘Physical Gift Boxes‘) or on a dematerialized support sent by email (‘E-Gift Boxes‘).
Accommodation and/or dining services, as well as any ancillary services to be provided by the Participating Establishments, are precisely described for each type of Gift Box offered on the website accessible at https://www.teritoria.com (the ‘Teritoria.com Website‘).
Gift Boxes can only be used at the Participating Establishments concerned. TERITORIA VOYAGES may be compelled, for reasons beyond its control, to modify the list of Participating Establishments. In this regard, it undertakes to ensure that the up-to-date list of Participating Establishments for each of its Gift Box offers is always available on the Teritoria.com Website.
1.2 Description of Gift Card
TERITORIA VOYAGES issues cards representing a purchase value determined by the Customer (a minimum of 100 euros), which can be used in one or more transactions and at one or more Establishments to pay for accommodation and dining services provided by all Establishments within the Teritoria Network, except for those outside the eurozone (the ‘Gift Cards‘).
Gift Cards are materialized by a voucher identified by a unique 10-character number starting with NGC followed by 7 digits and/or letters, specifying the relevant face value and these General Terms and Conditions of Sale and Use. These elements are presented, at the choice of the Customer, either on a physical support sent by postal mail (‘Physical Gift Cards‘) or on a dematerialized support sent by email (‘E-Gift Cards‘).
The list of Establishments within the Teritoria Network is available on the Teritoria.com website. Accommodation and/or dining services provided by the Establishments are described on the Teritoria.com website.
Gift Cards can only be used at Establishments (excluding establishments located outside the eurozone) within the Teritoria Network on the day of their use by the Recipient.
2. Ordering Terms for Gift Boxes and Gift Cards
Gift Boxes and Gift Cards can be ordered online through the Teritoria.com website within the ‘gift shop’ section.
During each order, the Customer must specify details such as the type and quantity of Gift Boxes or Gift Cards (including the preloaded amount for the latter), their format (Physical Gift Boxes or E-Gift Boxes, Physical Gift Cards or E-Gift Cards), complete contact information, chosen delivery method, as well as the recipient’s contact details and postal address if different from the Customer’s.
The sale will only be finalized after the Customer accepts these General Terms and Conditions of Sale and Use and the full payment for the order is received through the online payment solution implemented on the Site.
After the order is validated, the Customer will receive a confirmation email containing all relevant information about the order.
3. Price of Gift Boxes and Gift Cards
The price of each Gift Box listed on the Teritoria.com website is the price in effect on the day of the order.
The price of each Gift Card corresponds to the face value chosen by the Customer (starting from €100) during the order.
If the Customer has chosen Physical Gift Boxes or Physical Gift Cards, distribution fees (including delivery costs) will apply, calculated based on the number of Physical Gift Boxes and/or Physical Gift Cards and the delivery location, as expressly indicated on the Teritoria.com website before the order is validated.
If the Customer has chosen E-Gift Boxes or E-Gift Cards, no delivery fees will be applied.
In accordance with current regulations, amounts paid by the Customer for the purchase of Gift Boxes and Gift Cards are outside the scope of VAT. Delivery fees are subject to VAT at the prevailing rate.
Gift Boxes and Gift Cards, as well as delivery fees, are payable in euros at the time of the order: by the Customer’s credit card (Carte Bleue, VISA, Eurocard/MasterCard, American Express, e-carte bleue classique). In this case, payment is made through a secure online payment system using the SSL protocol and the 3D secure system, requiring the Customer to provide their credit card number and expiration date.
If the Customer does not have a credit card, they have the option to pay by bank check or bank transfer: they must send the order details (product, quantity, delivery method) to aide@teritoria.com. Once the Customer Service has confirmed the availability of the desired product(s) and the total amount of fees to be paid by email, the Customer must promptly send a bank check for the total amount of the order (including shipping costs), payable to TERITORIA VOYAGES, to the following address: Marketing Service – Teritoria – Bords de Seine 1 | 3 Esplanade du Foncet – 92441 ISSY LES MOULINEAUX CEDEX or make the bank transfer to the account details provided by TERITORIA VOYAGES.
Upon receipt, the check or bank transfer must first be cleared by TERITORIA VOYAGES to verify its availability. Only then can the order be processed, and the products sent to the Recipient.
Any fraudulent use of the Customer’s credit card falls under the contractual provisions agreed between the Customer and the issuing bank.
Invoices for Gift Boxes and Gift Cards ordered by Customers are sent by email to the Customer within one (1) working day after the execution of their order.
4. Order Fulfillment
4.1 Execution of Physical Gift Box and Physical Gift Card Orders
Orders for Physical Gift Boxes and Physical Gift Cards are processed within 48 working hours from the validation of the order, confirmed by an email sent to the Customer.
Physical Gift Boxes and Physical Gift Cards are sent by postal mail, according to the preferences selected by the Customer during the order (Tracked Letter or Chronopost), to the individual and delivery address explicitly provided by the Customer during the order.
TERITORIA VOYAGES will send the Customer an email through its logistics subcontractor, informing them of the dispatch of the ordered Physical Gift Boxes and Physical Gift Cards, specifying the tracking number of the carrier chosen by the Customer during the order.
Delivery times are provided by TERITORIA VOYAGES’ service providers as follows:
Tracked Letter Delivery: Approximately 2 to 3 working days from dispatch (for metropolitan France). For deliveries outside metropolitan France, delivery times vary depending on the destinations.
Chronopost Delivery: Delivery time of 1 to 2 working days (24-48 hours) from dispatch (for metropolitan France). For deliveries outside metropolitan France, delivery times vary depending on the destinations. No deliveries are made on Saturdays.
Shipments are processed as follows:
Monday to Thursday (excluding holidays):
- Order placed before 10 am: Same-day dispatch;
- Order placed after 10 am: Dispatch the following day;
Friday (excluding holidays):
- Order placed before 10 am: Same-day dispatch;
- Order placed after 10 am: Dispatch on the following Monday.
Any order placed on a Saturday or Sunday will automatically be considered as an order placed on Monday before 10 am. Any order placed on a holiday will be processed the next working day (excluding weekends).
The Customer is solely responsible for the accuracy of the information provided during the order, including the recipient’s details and the delivery address for the ordered Physical Gift Boxes and Physical Gift Cards. TERITORIA VOYAGES cannot be held responsible for delivery returns due to an incomplete or incorrect address, and the re-shipping costs will be entirely borne by the Customer. In case of the recipient’s absence and the issuance of a delivery notice, TERITORIA VOYAGES cannot be held responsible for any damage to the Gift Boxes and Gift Cards due to their late retrieval. Delivery delays do not entitle the Customer to any compensation.
4.2 Execution of E-Gift Box and E-Gift Card Orders
Orders for E-Gift Boxes and E-Gift Cards are processed upon validation of the order confirmed by an email sent to the Customer.
E-Gift Boxes and E-Gift Cards are sent via email to the Customer at the email address expressly provided by the Customer during the order.
5. Right of withdrawal
The Customer may exercise their right of withdrawal within fourteen clear days from the date of receiving the Gift Boxes and Gift Cards by themselves or the Recipient, without having to provide reasons or pay penalties.
The right of withdrawal must be exercised by the Customer within the aforementioned period, using the form attached to this document or any other unambiguous statement expressing their intention to withdraw, sent by postal mail to: Marketing Service – Teritoria – Bords de Seine 1 | 3 Esplanade du Foncet – 92441 ISSY LES MOULINEAUX CEDEX – France or by email to aide@teritoria.com.
If the exercise of the right of withdrawal concerns a Physical Gift Box or a Physical Gift Card, the Customer must return it to TERITORIA VOYAGES promptly and no later than fourteen days following the communication of their decision to withdraw. The costs of returning Physical Gift Boxes and Physical Gift Cards will be borne by the Customer. Any Physical Gift Box or Physical Gift Card returned by the Customer must be in perfect condition.
If the exercise of the right of withdrawal concerns an E-Gift Box or an E-Gift Card, the Customer must provide the following information to TERITORIA VOYAGES within the aforementioned period: name and surname; order number; Gift Box number; Gift Card number.
Any withdrawal made in accordance with the conditions of this article will result in a refund of the total amounts paid, including standard delivery costs, within fourteen (14) days from the date on which the Customer informed TERITORIA VOYAGES of their decision to withdraw.
The refund will be made through the payment method used by the Customer for the initial transaction.
In the event that the Gift Box or Gift Card is used by the Customer or the Recipient before the expiration of the aforementioned withdrawal period, they are deemed to have expressly waived the right of withdrawal.
6. Conditions of Use for Gift Boxes and Gift Cards
Validity Period of Gift Boxes and Gift Cards
Each Gift Box and Gift Card is identified by a unique code activated by TERITORIA VOYAGES within 48 hours from the date of purchase by the Customer.
Gift Boxes and Gift Cards are valid for a period of 24 months from the date of purchase by the Customer (the “Validity Period“).
Regarding Gift Boxes and Gift Cards purchased through corporate orders and CSE, and not placed through the website, please contact TERITORIA VOYAGE to determine the purchase date at the following address: commercial@teritoria.com.
The Recipient can, in any case, check the Validity Period of a Gift Box or Gift Card at any time by visiting the Teritoria.com website within the space dedicated to the Gift Shop, entering the reference of their Gift Box or Gift Card in the designated field.
In case of non-use of a Gift Box or Gift Card during the Validity Period for any reason, neither the Customer nor the Recipient can claim any refund, replacement, exchange, or extension unless opting for the “extension” option as outlined below.
Extension Option
The Extension Option can be taken out once, starting one month before the expiry date and one month after. Please send your request by email to our Customer Service department at aide@teritoria.com.
Please indicate the reference number of the gift box or card and the expiry date.
The gift box or gift card will be extended for a maximum of 6 months, once only. Any extension is subject to a fee of €40 per card.
Conditions of Use for Gift Boxes
The Participating Establishments involved in each Gift Box offer are obliged to provide all services included in the package, or in case of unavailability, equivalent services or an equivalent amount.
Tourist taxes must be paid by the Recipient to the Participating Establishment. More information on the website: https://www.service-public.fr/particuliers/vosdroits/F2048.
Gift Boxes are not nominative and can be used by anyone in possession. They are entirely the responsibility of the holder with no recourse in case of loss or theft.
Gift Boxes are neither refundable nor exchangeable in whole or in part for cash, other Gift Boxes, or Gift Cards.
Gift Boxes may be cumulated with each other and/or with Gift Cards, subject to prior acceptance by the concerned Establishment.
Gift Boxes are not divisible: they must be used in full, at once, within a single Participating Establishment.
Any service not included in the Gift Box must be paid by the Recipient to the Participating Establishment according to its conditions.
Conditions of Use for Gift Cards
Gift Cards are not nominative and can be used by anyone in possession. They are entirely the responsibility of the holder with no recourse in case of loss or theft.
Gift Cards are neither refundable nor exchangeable in whole or in part for cash or Gift Boxes.
Gift Cards can be combined to pay for a stay or meal – up to a cumulative amount of €500 maximum – but cannot be used as part of a promotional offer or special promotion.
Gift Cards can be used in one or more transactions within one or more Establishments.
In the event that the services provided by the Establishment to the Recipient of the Gift Card amount to less than the face value indicated on the Gift Card, the Recipient and the Customer cannot in any way claim a refund of the difference in any form.
7. Reservation of Accommodation and/or Catering Services Included in Gift Boxes or to be Paid with Gift Card
To benefit from services included in a Gift Box, the Recipient must make a prior reservation by phone directly with the Participating Establishment of their choice, following the procedures described below.
The list of Participating Establishments for each offer is available via a QR Code inserted in each Gift Box, subject to any modifications TERITORIA VOYAGES may have been obliged to make. The up-to-date list of Participating Establishments for each Gift Box offer is on the Teritoria.com website within the section dedicated to Gift Boxes.
To use a Gift Card for payment of accommodation or catering services, the Recipient must make a prior reservation by phone directly with the chosen Establishment following the procedures described below.
The list of Establishments is available on the Teritoria.com website.
The Recipient can enjoy the services provided in Gift Boxes every day, weekdays and weekends, for lunch and/or dinner, depending on the options described in the package and the days and opening hours of the Participating Establishments, except for January 1st, February 14th, December 24th, 25th, and 31st, and dates corresponding to specific local events.
Gift Boxes are valid every day of the week, including weekends (except specific weekday Gift Boxes), subject to availability. The Participating Establishment may refuse a reservation when the quota of availability specifically allocated to Gift Boxes for that period is reached, even if it otherwise has availability. During peak seasons and highly demanded dates, some Establishments may also require a minimum number of nights for reservations.
Establishments within the Teritoria Network are required to accept Gift Cards as a means of payment. Reservations cannot be made through online travel agencies such as Booking.com, Expedia.fr, Hotels.com, etc.
Tourist taxes are not included in Gift Boxes and must be paid by the Recipient to the Establishment. Payment of tourist taxes cannot be made through a Gift Card.
The Recipient must provide the chosen Establishment with the following information:
- Complete contact details and the email address to which the reservation confirmation should be sent;
- The thematic name of the Gift Box or Gift Card concerned, if applicable;
- The identification number of the Gift Box or Gift Card concerned;
- The desired dates to benefit from the services included in the Gift Box or to be paid through a Gift Card.
TERITORIA VOYAGES draws the attention of Customers and Recipients to the fact that some periods are particularly popular among travelers, so it is advisable to anticipate reservations as much as possible. During these periods, availability at Participating Establishments or Establishments may be quickly depleted.
The Recipient can modify their reservation according to the conditions usually practiced by the Participating Establishment or the relevant Establishment directly with them. No modification deviating from the conditions usually practiced by the Participating Establishment or the relevant Establishment will be accepted.
In the event that the Recipient has not modified their reservation – according to the conditions usually practiced by the Participating Establishment or the relevant Establishment – in case of non-presentation on the scheduled days and times of the reservation, they can no longer claim to benefit from the services included in the Gift Box or use the concerned Gift Card.
Any request for modification or cancellation without charge of a stay or meal reserved through a Gift Box or Gift Card must be made in writing by email directly to the establishment.
Upon arrival at the Participating Establishment or the relevant Establishment, the Recipient must present the original voucher, in the case of a Physical Gift Box or Physical Gift Card, and in the case of an E-Gift Box or E-Gift Card, a printed copy on paper.
The use of Gift Boxes or Gift Cards to benefit from services provided by Establishments within the Teritoria Network does not entitle the Recipient or the Customer to any credits under the Teritoria loyalty program.
8. Claims – Warranty
8.1 Claims
The Customer is obligated to report any non-compliance observed during the use of Gift Boxes or Gift Cards.
Any claim regarding Gift Boxes and Gift Cards can be made to TERITORIA VOYAGES, either in writing to the address: Service Marketing – Teritoria Bords de Seine 1 | 3 Esplanade du Foncet – 92441 ISSY LES MOULINEAUX CEDEX – France, or by email to: aide@teritoria.com, or by phone at +33 1 78 94 78 39 (non-premium rate, local call cost) from Monday to Friday from 9:30 am to 12:00 pm, excluding public holidays.
Regarding any service included in Gift Boxes that may qualify as “travel services” in the context of a trip, as defined in Article L211-2 of the Tourism Code, TERITORIA VOYAGES will be automatically liable in case of a contractual breach in the execution of these services.
Photographs used to illustrate Gift Boxes and Gift Cards are not contractual and may be modified at any time by TERITORIA VOYAGES. They may come from establishments or image banks.
8.2 Legal Conformity Warranty
The Customer benefits from a legal conformity warranty provided by current regulations (particularly Articles L. 217-4 to L. 217-13 of the French Consumer Code), especially if Gift Boxes or Gift Cards do not correspond to the description given by TERITORIA VOYAGES.
Defects of conformity that appear within twenty-four months from the issuance of the Gift Box or Gift Card are presumed to exist at the time of issuance, unless proven otherwise. The action resulting from a conformity defect is prescribed after two years from the issuance of the Gift Box or Gift Card.
In case of a conformity defect, the Customer can request the replacement of the Gift Box or Gift Card. If the replacement of the Gift Box or Gift Card is impossible, the Customer can return it and obtain a refund or keep the non-compliant Gift Box or Gift Card and request a price reduction, to be determined case by case by mutual agreement between the Parties.
8.3 Hidden Defects Warranty
The Customer benefits from the warranty for hidden defects provided by Articles 1641 to 1649 of the French Civil Code, the text of which is at the end of these General Terms and Conditions.
In this regard, TERITORIA VOYAGES is bound by the warranty for hidden defects affecting any Gift Box or Gift Card, making it unsuitable for its intended use, or which so diminishes this use that the Customer would not have acquired it or would have given it a lower price if they had known. The legal warranty covers all costs resulting from hidden defects. The defect must precede the sale and make the products unfit for their intended use.
In this case, the Customer can either return the Gift Box or Gift Card and receive a refund or keep the Gift Box or Gift Card and receive a partial refund. The deadline for action is two years from the discovery of the defect.
9. Intellectual Property
Trademarks and other distinctive signs as well as elements reproduced on Gift Boxes, Gift Cards, and on the Teritoria.com website, including texts, photographs, images, icons, logos, are protected by intellectual property rights.
Any use, reproduction, representation, adaptation of these elements by any means, without the express authorization of the holder of the related intellectual property rights may lead to legal proceedings before the competent courts.
10. Privacy Policy
In the context of the marketing and use of Gift Boxes and Gift Cards, TERITORIA VOYAGES may collect personal data concerning the Customer, and where applicable, the Recipient either directly, notably through the Teritoria.com website, or indirectly, through the Establishments.
All conditions under which TERITORIA VOYAGES collects, processes, and stores this personal data are detailed in the Privacy and Cookie Management Policy accessible on the website or by clicking on this link: Privacy and Cookie Policy
11. Dispute
Any order for Gift Boxes and Gift Cards is subject to French law.
In case of a dispute, the Parties undertake, before any legal action, to seek together, in good faith, an amicable solution. Any claim will, therefore, be first submitted in writing to TERITORIA VOYAGES at the following coordinates:
Service Marketing Teritoria, Bords de Seine 1 – 3, Esplanade du Foncet – 92441 Issy-les-Moulineaux cedex.
Consumer Dispute Resolution
In accordance with Articles L.611-1 et seq. and R.612-1 et seq. of the French Consumer
Code, it is stipulated that in the event of a contractual dispute relating to the
performance of the sales contract and/or the provision of services, which has not been
resolved through a prior complaint submitted to our customer service, the Consumer
may resort to mediation, free of charge.
To this end, the consumer may contact ANM CONSOMATION:
- By mail, by writing to 2 rue de Colmar, 94300 Vincennes, France, and must include their full contact details, telephone number and email address;
- Or online, by filling out the mediation request form available at the following address: https://www.anmconso.com.
For more information, ANM Consomation can also be reached by phone at +33 (0)1 58
64 00 05, Monday to Friday, from 9:00 a.m. to 12:00 p.m. (CET).
In the event of a dispute arising from an online sales contract, the consumer may also
use the European Online Dispute Resolution (ODR) platform, available at:
https://ec.europa.eu/consumers/odr
The website www.economie.gouv.fr/mediation-conso also provides comprehensive
information on cross-border consumer disputes.
12.ILegal informations
TERITORIA VOYAGES is a Limited Liability Company (SARL) with a capital of €257,700.00, headquartered at Bords de Seine 1 | 3 Esplanade du Foncet – 92441 Issy les Moulineaux, registered under number 422 044 693 with the Nanterre Trade and Companies Registry.
Phone: 01 78 94 78 39
Email: aide@teritoria.com
TERITORIA VOYAGES is registered with the Register of Travel and Stay Operators under number IM092100116.
Guarantor: GROUPAMA ASSURANCE-CREDIT & CAUTION – 8-10 rue d’Astorg, 75008 Paris, France.
Insurer: AXA FRANCE IARD – 313 terrasses de l’arche, 92727 Nanterre, France.
Article 1641 of the French Civil Code:
The seller is bound by a warranty for hidden defects in the sold item that make it unfit for the use for which it is intended or that so diminish this use that the buyer would not have acquired it, or would have given it a lower price, if they had known about them.
Article 1642 of the French Civil Code:
The seller is not bound by apparent defects that the buyer could have noticed themselves.
Article 1643 of the French Civil Code:
They are bound by hidden defects, even if they were not aware of them, unless, in this case, they have stipulated that they will not be obliged to provide any warranty.
Article 1644 of the French Civil Code:
In the case of Articles 1641 and 1643, the buyer has the choice of returning the item and having the price refunded or keeping the item and receiving a partial refund.
Article 1645 of the French Civil Code:
If the seller knew of the defects in the item, they are required, in addition to refunding the price received, to pay damages to the buyer.
Article 1646 of the French Civil Code:
If the seller was unaware of the defects in the item, they are only obligated to refund the price and reimburse the buyer for the expenses incurred by the sale.
Article 1647 of the French Civil Code:
If the item with defects has perished due to its poor quality, the loss is borne by the seller, who is obliged to refund the price and provide other compensation explained in the two previous articles. However, the loss occurring by a fortuitous event will be the responsibility of the buyer.
Article 1648 of the French Civil Code:
The action resulting from latent defects must be brought by the buyer within two years from the discovery of the defect. In the case provided for in Article 1642-1, the action must be brought, under penalty of foreclosure, within the year following the date on which the seller can be relieved of apparent defects or non-conformities.
Withdrawal Form – Article L. 221-5 of the French Consumer Code
| To the attention of TERITORIA VOYAGES, Bords de Seine 1 | 3 Esplanade du Foncet – 92441 Issy les Moulineaux, registered under number 422 044 693 RCS Nanterre. Tel : +33 1 78 94 78 39 email : aide@teritoria.com I/We hereby notify () my/our () withdrawal from the contract for the sale of the item () / for the provision of services () below: Order number: Order number: ❐ – Gift Box Gift Box number: ❐ – Gift Card Gift Card number: Ordered on ____ and received on ____ Name of the consumer(s): Address of the consumer(s): Consumer(s) signature (only in the case of notification of this form on paper): Date : |
2 / TERITORIA LOYALTY PROGRAMME TERMS AND CONDITIONS
These general terms and conditions govern the relationship between TERITORIA VOYAGES, a limited liability company with capital of €257,700, whose registered office is located at 83 avenue d’Italie, 75013 Paris, registered under number 382 256 857 R.C.S. and any person who has opened a customer account on the website www.teritoria.com and wishes to benefit from the Teritoria Loyalty Programme as defined below (the ‘Teritoria Customer’).
TERITORIA VOYAGES has created and operates under the ‘TERITORIA’ brand a network (the ‘Teritoria Network’) composed of independent hotels and restaurants (the ‘Establishments’), selected for the quality of the services they offer. TERITORIA VOYAGES has set up a loyalty programme within the Teritoria Network, allowing Teritoria Customers to benefit from certain advantages when visiting the Establishments (the ‘Teritoria Loyalty Programme’).
Any use of the Teritoria Loyalty Programme implies full and complete acceptance of these General Terms and Conditions of Use, which the Teritoria Customer expressly acknowledges and accepts. TERITORIA VOYAGES reserves the right to modify these General Terms and Conditions of Use at any time by posting the changes on the website www.teritoria.com, subject to reasonable notice.
1. Purpose of the Teritoria Loyalty Programme
The purpose of the Teritoria Loyalty Programme is to enable Teritoria Customers to:
- Accumulate points with a value expressed in euros when paying for accommodation and/or catering services at a member establishment of the Teritoria Network (hereinafter referred to as ‘Credits’); and
- Enjoy accommodation and/or catering services at establishments that are members of the Teritoria Network, up to the value of the Credits accumulated.
The benefits provided under the Teritoria Loyalty Programme apply exclusively to establishments that are members of the Teritoria Network on the date the Credits are acquired, located in the euro zone.
The benefits provided under the Teritoria Loyalty Programme only apply to bookings made directly with a member establishment of the Teritoria Network, either by telephone or via the establishment’s website. These benefits do not apply to bookings made through any physical or online intermediary (including OTAs, agents, tour operators, travel agents or any other distribution channel).
2. Benefits of the Teritoria Loyalty Programme
The Teritoria Loyalty Programme is open to any adult who has a customer account on the www.teritoria.com website (‘Customer Account’). To open a Customer Account, Teritoria Customers must provide their contact details (surname, first name, postal address, email address, telephone number; the information required to process their membership application is marked with an asterisk) and a password.
Upon opening their Customer Account, Teritoria Customers are assigned a unique identifier in the form of a QR code and a unique number (hereinafter the ‘Loyalty ID’), which they can store in their smartphone’s Wallet. The Loyalty ID is sent to Teritoria Customers by email when they open their Customer Account and is available in the ‘Loyalty Programme’ section accessible via their Customer Account.
Teritoria Customers may also join the Loyalty Programme by submitting a request directly to the staff of an Establishment when paying for accommodation and/or catering services provided by the latter. The Establishment will then create a Customer Account and the Teritoria Customer will receive confirmation of the creation of their Customer Account and their Loyalty ID by email. Teritoria Customers can immediately use their Loyalty ID to accumulate Credits corresponding to the amount of services paid for at the Establishment concerned (2% of the amount paid including VAT for the first use of the Loyalty ID by the Teritoria Customer).”
The Loyalty ID is strictly personal and may not be sold or loaned. The storage and use of the Loyalty ID is the sole and entire responsibility of the Teritoria Customer. Any use of the Teritoria Customer’s Loyalty ID shall be deemed to have been made by the latter under their sole responsibility.
The Teritoria Loyalty Programme is reserved for personal use and not for professional use.
3. Collection and use of Credits
3.1 Collection of Credits
The Teritoria Loyalty Programme allows all Teritoria Customers to collect Credits corresponding to 3% of the amount including VAT paid by the Customer to the Establishment in return for the provision of accommodation and/or catering services provided by the Establishment concerned.
Notwithstanding the above, when the Teritoria Customer uses their Loyalty ID for the first time, and in order to cover the costs associated with issuing the Loyalty ID, the Credits collected will correspond to 2% of the amount including VAT paid to the Establishment in return for the provision of accommodation and/or catering services provided by the Establishment concerned.
Credits are collected by the Teritoria Customer when paying for accommodation and/or catering services at the Establishment, by presenting their Loyalty ID, which must be scanned by the Establishment’s staff. In the event that Credits could not be allocated on site and are requested by the customer after leaving the establishment, the request must be made promptly and within a maximum of one (1) month after the date of the stay or meal; Furthermore, no requests for retroactive credits will be accepted without presentation of the relevant invoice provided by the customer.
Only accommodation and catering services provided by establishments that are members of the Teritoria Network give rise to the award of Credits, to the exclusion of any other services (in particular spa, wellness treatments, visits, excursions or any other services offered by the Establishment and provided by a third-party service provider).
The Teritoria Loyalty Programme allows all Teritoria Customers to collect Credits corresponding to 3% of the amount including VAT paid by the Customer to the Establishment in return for the provision of accommodation and/or catering services provided by the Establishment concerned.
Notwithstanding the foregoing, when the Teritoria Customer uses the Loyalty ID for the first time, and in order to cover the costs associated with issuing the Loyalty ID, the Credits collected will correspond to 2% of the amount including VAT paid to the Establishment in return for the provision of accommodation and/or catering services provided by the Establishment concerned.
Credits are collected by the Teritoria Customer when paying the Establishment for accommodation and/or catering services, by presenting their Loyalty ID, which must be scanned by the Establishment’s staff. In the event that Credits could not be allocated on site and are requested by the customer after leaving the Establishment, the request must be made promptly and within a maximum of one (1) month after the date of the stay or meal; Furthermore, no requests for retroactive credits will be accepted without presentation of the relevant invoice provided by the customer.
Only accommodation and catering services provided by establishments that are members of the Teritoria Network give rise to the award of Credits, to the exclusion of any other services (in particular spa, wellness treatments, visits, excursions or any other services offered by the establishment and provided by a third-party service provider).
Accommodation and catering services provided by member establishments of the Teritoria Network as part of gift boxes or in exchange for payment by gift voucher do not give rise to the award of Credits.
The partner Romantik Hotels does not participate in the Teritoria Loyalty Programme, so no credits can be collected or used in any of the Romantik Hotels establishments or other partners.
The total amount of Credits that Teritoria Customers can collect is limited to €250. Above this amount, Teritoria Customers will not be able to benefit from additional Credits when paying for accommodation and/or catering services provided by member establishments of the Teritoria Network. An alert email will be sent to the Teritoria Customer automatically when the amount of Credits collected reaches the €200 threshold, inviting them to use their Credits and informing them that they will not be able to collect Credits beyond €250.
The Teritoria Customer can view the details of the Credits they have collected at any time by accessing the statement in the ‘Loyalty’ section of their Customer Account (hereinafter the ‘Customer Account’).
Romantik Hotels is not a participant in the Teritoria Loyalty Programme, and no credits can be collected or used at any Romantik Hotels establishment or other partner establishment.
3.2 Use of Crédits
Credits collected may be used by Teritoria Customers to ‘pay’ for all or part of the accommodation and/or catering services provided by any establishment that is a member of the Teritoria Network, to the exclusion of any other service or product.
Credits may only be used to pay for accommodation and/or catering services booked directly with the Establishment concerned, either via its website or by telephone.
Credits are ‘debited’ from the Teritoria Customer’s Account by presenting their Loyalty ID, which must be scanned by the Establishment’s staff.
Credits can only be used by Teritoria Customers once they have accumulated a minimum of €15 worth of credits.
Credits may only be used by the Teritoria Customer who has collected them and may not be used by a third party.
Credits may not be refunded or exchanged for cash under any circumstances.
3.3 Validity period of Credits
Credits collected by Teritoria Customers may be used by the latter for a period of 12 months from the date on which they are generated, this period being extended by 12 months with each new transaction (collection or expenditure of Credits), with credit extension only possible in this case; no other extensions will be granted. After 12 months without any transactions, the Credits will be permanently lost.
3.4 Monitoring Credit usage
Teritoria Customers can monitor the amount of Credits they have used at any time via their Customer Account.
Teritoria Customers who wish to dispute the amount of Credits collected or debited as indicated on their Customer Account must submit their request to TERITORIA VOYAGES during the month in which the Credits were collected or debited.
Any dispute between a Teritoria Customer and an Establishment concerning the number of Credits granted and/or used will be settled by TERITORIA VOYAGES on the basis of the invoice relating to the accommodation and/or catering services concerned. Teritoria Customers hereby agree to abide by TERITORIA VOYAGES’ decision in this regard.
4. Premium Benefits
Premium Membership allows Teritoria Customers to collect and use, under the conditions described in Article 3 above, Credits corresponding to:
– 5% of the amount including VAT paid by the Customer to the Establishment in return for the provision of accommodation and/or catering services provided by the Establishment concerned;
Notwithstanding the above, when the Teritoria Customer uses the Loyalty ID for the first time, and in order to cover the costs associated with issuing the Loyalty ID, the Credits collected will correspond to:
– 4% of the amount including VAT paid by the Customer to the Establishment in return for the provision of accommodation and/or catering services provided by the Establishment concerned;
Premium Membership is no longer available.
5. Duration of benefits linked to the Teritoria Loyalty Programme
Teritoria Customers benefit from the Teritoria Loyalty Programme for as long as they remain holders of their Customer Account. In the case of Premium Membership, Teritoria Customers benefit from the benefits set out in Article 4 from the date of membership in accordance with the provisions of Article 3 above.
Premium Membership is subscribed for a period of 12 months from that date.
Teritoria Customers benefit from the provisions of the Consumer Code, which stipulate the following:
Article L. 215-1 of the Consumer Code:
“For service contracts concluded for a fixed term with a tacit renewal clause, the professional service provider shall inform the consumer in writing, by registered letter or dedicated email, at the earliest three months and at the latest one month before the end of the period authorising the rejection of the renewal, of the possibility of not renewing the contract concluded with a tacit renewal clause. This information, provided in clear and comprehensible terms, shall mention, in a prominent box, the deadline for non-renewal. Where this information has not been provided in accordance with the provisions of the first paragraph, the consumer may terminate the contract free of charge at any time from the date of renewal.
Advances made after the last renewal date or, in the case of open-ended contracts, after the date of conversion of the initial fixed-term contract, shall in this case be reimbursed within thirty days of the date of termination, less any sums corresponding to the performance of the contract up to that date. The provisions of this article shall apply without prejudice to those which legally subject certain contracts to specific rules regarding consumer information.
Article L. 215-3 of the Consumer Code:
‘The provisions of this chapter also apply to contracts concluded between professionals and non-professionals.’
Article L. 241-3 of the Consumer Code:
‘Where the professional has not made the refund under the conditions provided for in Article L.215-1, the sums due shall bear interest at the legal rate.’
In the event of termination by the Teritoria Customer of their Premium Membership, the latter shall continue to benefit from Classic Membership unless they express their wish to no longer benefit from it.
6.1 Termination by TERITORIA VOYAGES
TERITORIA VOYAGES reserves the right to terminate the Teritoria Loyalty Programme and cancel any Premium Membership in the event that a Teritoria Customer uses their Loyalty ID in a manner that does not comply with the provisions of these General Terms and Conditions of Use. Such termination shall, where applicable, be notified to the Teritoria Customer by email and shall take effect 8 days after such notification.
6.2 Consequences of termination of the Teritoria Loyalty Programme
In the event of termination of membership of the Teritoria Loyalty Programme for any reason whatsoever, Teritoria Customers will no longer be able to collect new Credits. Credits not used by the date of termination of membership in the Teritoria Loyalty Programme will be permanently lost and will not be eligible for compensation in any form whatsoever.
The Teritoria Loyalty Programme will close on 22 December 2025: from that date onwards, members will no longer be able to use their balance or view their customer account.
7. Right of Withdrawal in the case of Premium Membership
In accordance with current regulations, Teritoria Customers have a right of withdrawal for a period of 14 days from the date of their Premium Membership.
Teritoria Customers may exercise their right of withdrawal before the expiry of the aforementioned period by clicking on the withdrawal link accessible via their Customer Account or by sending the form attached to these General Terms and Conditions of Use to TERITORIA at the following address:
Teritoria, Loyalty Service, 83 avenue d’Italie 75013 PARIS.
By exercising their right of withdrawal, Teritoria Customers lose all benefits (including Credits) that could have been acquired during the period from the start date of Premium Membership to the date of withdrawal.
Refunds of amounts due will be made within 14 days at the latest.
8. Personal Data
As part of membership of the Teritoria Loyalty Programme and for the purposes of its implementation, TERITORIA collects personal data concerning Teritoria Customers.
All the conditions under which TERITORIA collects, processes and stores this personal data are detailed in the Privacy and Cookie Management Policy, which can be accessed on the website or by clicking on this link: https://www.teritoria.com/politique-de-confidentialite-et-cookies/
8.1 Data controllers
Data collected directly or indirectly in connection with membership of and participation in the Teritoria Loyalty Programme is processed by one or more of the following legal entities:
TERITORIA Simplified joint stock company with capital of €99,500. Registered office: 83 avenue d’Italie 75013 PARIS. 382 256 857 R.C.S. PARIS
8.2 Rights of Teritoria Customers
Teritoria Customers have the rights listed below with regard to personal data collected as part of their membership in the Teritoria Loyalty Programme.
These rights may be exercised free of charge, except in the case of unjustified or excessive requests. Where applicable, TERITORIA will charge a reasonable fee based on the administrative costs incurred in responding to Teritoria Customer requests.
Right of access, modification and deletion
Teritoria Customers may access their personal data, modify it or modify their communication agreements:
– by sending an email to: aide@teritoria.com;
– by writing to: TERITORIA, Loyalty Department, 83 avenue d’Italie 75013 PARIS
Right to object
Teritoria Customers may also, for legitimate reasons, object to the processing of data concerning them by writing to the above address.
Right to portability
In the above cases, Teritoria Customers may request that their data be transferred directly to them or to another service provider designated by them.
Right to lodge a complaint
Teritoria Customers have the right to lodge a complaint with the CNIL if they believe that the use of their personal data does not comply with data protection regulations or if they have reason to believe that their personal information is being or has been used in a manner that does not comply with the law.
10. Complaints
In the event of a disagreement between an Establishment and the Teritoria Customer concerning the collection or use of Credits, or in the event of a dispute by the Teritoria Customer regarding an error in this regard, it is the responsibility of the latter to file a complaint with TERITORIA within a maximum period of one month from the date of the event giving rise to the complaint, via their Customer Account or by contacting Customer Service – Teritoria 83 avenue d’Italie 75013 PARIS, either by email at aide@teritoria.com or by telephone on 01 78 94 78 39 (standard rate number, price of a local call) from Monday to Friday, excluding public holidays.
